All of our packages are sent via courier within two working days of ordering. Our courier guarantees all orders will be delivered within two working days once recieved.
On the rare occasions a breakage occurs or goods are faulty, we will offer a replacement or a credit on the return of the items in question. We must be notified of such within 24 hours and the goods returned within a further seven days from delivery.
Should the goods ordered be returned because the couriers have failed to deliver despite all attempts including telephone number given for the recipient and any other helpful information, we will either give you a full credit, or re-despatch on your instruction where the same delivery cost will be charged against your account.
Our couriers will make a single attempt to deliver your parcel and if you/recipient is not at home, they will try immediate the neighbours. Thereafter, you/recipient will need to make arrangements with courier to make a further attempt of delivery or to give alternative instructions, such as leave in the porch.
You are able to return an order made within 7 days of recipt should the goods be unwanted, and 14 days to return faulty or damaged goods. All credits will be issued within 48 hours of the goods being received back to our shop.